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Firefox icon has a white “no” symbol (circle with diagonal line from top left to bottom right) superimposed over it. Clicking it yields: “The application ‘Firefox’ cannot be launched” followed by: “-10661”

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  • 8 hebben dit probleem
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  • Laatste antwoord van the-edmeister

thwarted
thwarted
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I’m a novice and a Mac user. Don’t know computer lingo. About a week ago, while working at computer, I received repeated unsolicited messages, presumably from Firefox, to update to Firefox 4.0. I attempted to comply by clicking, but maybe clicked something wrong and now can’t open Firefox. Hope I don’t lose all my bookmarks. Advice welcome.

Possibly unrelated - highlighting the icon then clicking “Get Info” yields “Kind: Application (Intel)”. Only mentioning this because, being an “iMac G5 / PowerMac8,2 / PowerPC G5 (3.0) / Version 10.4.11”, this computer doesn’t have Intel processors.

Thanks

I’m a novice and a Mac user. Don’t know computer lingo. About a week ago, while working at computer, I received repeated unsolicited messages, presumably from Firefox, to update to Firefox 4.0. I attempted to comply by clicking, but maybe clicked something wrong and now can’t open Firefox. Hope I don’t lose all my bookmarks. Advice welcome. Possibly unrelated - highlighting the icon then clicking “Get Info” yields “Kind: Application (Intel)”. Only mentioning this because, being an “iMac G5 / PowerMac8,2 / PowerPC G5 (3.0) / Version 10.4.11”, this computer doesn’t have Intel processors. Thanks

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the-edmeister
the-edmeister
  • Moderator
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OSX 10.4.11 and PPC doesn't meet the 4.0 system requirements.

http://www.mozilla.com/en-US/firefox/4.0/system-requirements/
Mac Operating Systems

  • Mac OS X 10.5
  • Mac OS X 10.6

Recommended Hardware

  • Macintosh computer with an Intel x86 processor
  • 512 MB of RAM
  • 200 MB hard drive space

For older Macs that aren't supported in Firefox 4.0, try TenFourFox for PowerPC's running Mac 10.4.11 & 10.5.8 .
http://www.floodgap.com/software/tenfourfox/

thwarted
thwarted Vraageigenaar
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Thanks very much, edmeister. I *thought* it might be because it’s pre-Intel.

p.s. I think I've now successfully downgraded back to Firefox 3.6 and retrieved those important bookmarks - fingers crossed, knocking on wood, etc...

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the-edmeister
the-edmeister
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You're welcome.

Please click the Helpful button next to the answer that solved your Firefox support issue, when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.