Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Restore bookmarks after uninstall

more options

Yesterday we changed internet service providers. They were unable to connect to the internet via firefox but were able to connect via firefox. We were advised to uninstall firefox and reinstall an updated version of it. It did not occur to us that all of the bookmarks would be erased. Is there a way we can recover this? I went throught the steps to "restore bookmarks but there are only "restores" for last night and today. Nothing previous. Is there any way we can recover the lost data on my mac? PLEASE?

Yesterday we changed internet service providers. They were unable to connect to the internet via firefox but were able to connect via firefox. We were advised to uninstall firefox and reinstall an updated version of it. It did not occur to us that all of the bookmarks would be erased. Is there a way we can recover this? I went throught the steps to "restore bookmarks but there are only "restores" for last night and today. Nothing previous. Is there any way we can recover the lost data on my mac? PLEASE?

Alle antwoorden (1)

more options
  1. bring up Trouble shooting information from the Help menu, or by typing about:support into the location bar then pressing Enter.
  2. Click on the "Open Containing Folder" button on the report
  3. note the folder name, then up up one directory level to "Profiles", do you see additional profile directories there and do you find the information you are looking for in one of them.

see http://kb.mozillazine.org/Lost_bookmarks#Multiple_profiles_and_profile_in_use