Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Windows will not let me remove a bad version of the Firefox program so I can install a good one. I have an infected/malfunctioning Firefox. I have scanned with both Malbytes and SAS. I cannot remove the program so I can add a good version.

  • 1 antwoord
  • 1 heeft dit probleem
  • 9 weergaven
  • Laatste antwoord van ideato

SUEMC
SUEMC
more options

I received a trojan malware. I first scanned with Malwarebytes. Then downloaded the Super Antispyware Portable Scanner and scanned with it. I want to remove the once infected Firefox and install a new one, but when I click "Remove" in the Add/Remove program, it will not proceed. How do I remove the once infected Firefox so I can install a new one?

I received a trojan malware. I first scanned with Malwarebytes. Then downloaded the Super Antispyware Portable Scanner and scanned with it. I want to remove the once infected Firefox and install a new one, but when I click "Remove" in the Add/Remove program, it will not proceed. How do I remove the once infected Firefox so I can install a new one?

Alle antwoorden (1)

ideato
ideato
more options

Take a look at:

http://kb.mozillazine.org/Uninstalling_firefox

but you must delete the malware too.

thank you