Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 1 antwoord
  • 3 hebben dit probleem
  • 3 weergaven
  • Laatste antwoord van shirley29

frankl44
frankl44
more options

Until yesterday evening Firefox opened OK, no problem. From yesterday evening Firefox crashes on start-up. I cannot even open it up in safe mode to see if it crashes then.

Until yesterday evening Firefox opened OK, no problem. From yesterday evening Firefox crashes on start-up. I cannot even open it up in safe mode to see if it crashes then.

Gekozen oplossing

I had the same problem. I was told that Rapport was causing my start-up crashes. Apparently there is a known problem with Rapport and Firefox.

Before I got the message about Rapport I created a new profile in Firefox and moved data across from the old profile until I got it to crash. Details of how to do this are on the web. You will have to use Internet Exployer to acccess it. http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

It was the Add-in files that caused it to crash so maybe Rapport was the culprit. I have uninstalled Rapport and downloaded the latest version and installed that. I was then unable to open a webpage from a URL in emails so had to reinstall Firefox 7 again. Now everything is OK.

Hope this helps you.

Dit antwoord in context lezen 👍 1

Alle antwoorden (2)

shirley29
shirley29
more options

Gekozen oplossing

I had the same problem. I was told that Rapport was causing my start-up crashes. Apparently there is a known problem with Rapport and Firefox.

Before I got the message about Rapport I created a new profile in Firefox and moved data across from the old profile until I got it to crash. Details of how to do this are on the web. You will have to use Internet Exployer to acccess it. http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

It was the Add-in files that caused it to crash so maybe Rapport was the culprit. I have uninstalled Rapport and downloaded the latest version and installed that. I was then unable to open a webpage from a URL in emails so had to reinstall Firefox 7 again. Now everything is OK.

Hope this helps you.

frankl44
frankl44 Vraageigenaar
more options

Hi Shirley29, Thanks for your reply. I tried stopping Rapport and then re-loaded Firefox. This worked so you were right and the problem was with Rapport. Re-started Rapport and everything now works. Many thanks.

Frank