Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

when using Firefox today a strange page with the title wonderhowto showing video instruction appears and all other open pages are closed. I have minimalised this stranger to the screen base and it now shows there with a mini firefox attached!

  • 1 antwoord
  • 5 hebben dit probleem
  • 8 weergaven
  • Laatste antwoord van Bryan Crow

lyndhurst47
lyndhurst47
more options

Please bear with me as I am quite new to computers. Early today on start up I was asked to upgrade an Apple app. I declined as I did not have time. I opened Firefox as usual and went into several sites mail news etc and all seemed fine. Late morning this strange and quite professional looking video instruction page appeared full of photo's and instructions etc, the page took over the whole screen I thought it was strange so I closed it and all my open Firefox sites had gone. This has now happened several times. I have now noticed that when it is up there is a website address at the bottom of the screen. I tried to copy and paste this but it would not let me. There is a name scorecardresearch.com. Does this strike a bell with anyone?

Please bear with me as I am quite new to computers. Early today on start up I was asked to upgrade an Apple app. I declined as I did not have time. I opened Firefox as usual and went into several sites mail news etc and all seemed fine. Late morning this strange and quite professional looking video instruction page appeared full of photo's and instructions etc, the page took over the whole screen I thought it was strange so I closed it and all my open Firefox sites had gone. This has now happened several times. I have now noticed that when it is up there is a website address at the bottom of the screen. I tried to copy and paste this but it would not let me. There is a name scorecardresearch.com. Does this strike a bell with anyone?

Alle antwoorden (1)

Bryan Crow
Bryan Crow
more options

Hello,

My name is Bryan Crow, and I am the CEO of WonderHowTo.com. This problem was brought to my attention this morning by others who have reported the same problem to our contact address: contact@wonderhowto.com. I'm very sorry to hear this is happening.

I assure you this is not something our website created or installed on your computer. Most likely it is some form of spyware or virus that is opening our website in order to hide it's true purpose. We are a large and trusted source for how-to articles and videos, so there is no reason we would choose to annoy people with such an obnoxious and intrusive behavior. Frankly it's very upsetting that someone would create malware that directed people to our website.

Naturally, our team would like to do whatever we can to try and find the culprit behind this so we can report them. If any of you can provide me with additional information by emailing contact@wonderhowto.com, it could help us get to the bottom of this.

Specifically:

  • Have you installed or updated any Firefox Add-Ons recently (go to Firefox -> Add Ons to see the list of add-ons you have installed)?
  • What Firefox Add-Ons do you have installed?
  • Have you tried running a virus or spyware scan on your system? If so, which software did you use and did it help?
  • What URL is opening up when you see WonderHowTo, and what exact time of day (and in what time-zone) did you see it?

Thank you for your help.

Bryan Crow, CEO WonderHowTo 1832 Franklin St Santa Monica, CA 90404