We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 2 antwoorden
  • 2 hebben dit probleem
  • 4 weergaven
  • Laatste antwoord van knorretje

berrypie11
berrypie11
more options

Everytime I click on Firefox, a crash report comes up. If I try to send a report, it says there was a problem sending it. Please help me!

Everytime I click on Firefox, a crash report comes up. If I try to send a report, it says there was a problem sending it. Please help me!

Alle antwoorden (2)

Matt_G
Matt_G
more options

Hey berrypie11,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article.

Hopefully this helps!

knorretje
knorretje
more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-0532aa65-8895-4613-a886-a9ec22111207
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
This is probably caused by or related to a "Frankenstein-build"; an update or system restore went wrong so some files belong to Firefox 7 and some belong to Firefox 8
You can try to solve this by deleting your current Firefox and downloading and installing a new fresh copy
See http://support.mozilla.com/en-US/kb/latest-firefox-issues