Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Gmail and flash causes firefox to crash on chat initialisation

  • 2 antwoorden
  • 9 hebben dit probleem
  • 16 weergaven
  • Laatste antwoord van Som

Som
Som
more options

Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises.

The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update.

Included some crash IDs from earlier today, though I was never prompted for these by the browser.

Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises. The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update. Included some crash IDs from earlier today, though I was never prompted for these by the browser.

Alle antwoorden (2)

Matt_G
Matt_G
more options

Hi somscom,

Have you looked at our Flash plugin troubleshooting section? There is a lot of useful information in there that should help you get to the bottom of your issue.

Hopefully this helps!

Som
Som Vraageigenaar
more options

Hi Matt,

Thanks for the suggestion. Yes, I have been through the troubleshooting section.

The title above is a little off, neither the browser nor the flash plugin actually crash, they just hang. No warning screen shows. I've disabled plugins one by one while in safe mode to check for any other conflicts. Flash hardware acceleration is disabled and the debugger version is installed (no runtime errors are occuring in the gmail applet).

This has only been an issue since the 10.0.2 update.

Thanks for your help!

Som.