Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Cannot download Firefox--process does not continue beyond Step 1.

  • 1 antwoord
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van user633449

jesminesa
jesminesa
more options

I do not currently have Firefox on my computer and am trying to download it. When I click the green download button, the dialog opens and I click 'run'. It shows the process of downloading the file, but then the dialog just goes away and the setup wizard never opens. I also can't find any evidence of the file on the computer. It's a Lenovo laptop with Windows xp 2002 with 1.60 GHz, 504 MB of RAM. My account type is Computer Administrator. Please help.

I do not currently have Firefox on my computer and am trying to download it. When I click the green download button, the dialog opens and I click 'run'. It shows the process of downloading the file, but then the dialog just goes away and the setup wizard never opens. I also can't find any evidence of the file on the computer. It's a Lenovo laptop with Windows xp 2002 with 1.60 GHz, 504 MB of RAM. My account type is Computer Administrator. Please help.

Gekozen oplossing

Just to try things out, please click Save instead of run (remember where it get's saved to), and when the file is saved to your computer, go ahead and double click it, and authorize it to run. It seems IE is having some problems downloading.

Dit antwoord in context lezen 👍 3

Alle antwoorden (1)

user633449
user633449
more options

Gekozen oplossing

Just to try things out, please click Save instead of run (remember where it get's saved to), and when the file is saved to your computer, go ahead and double click it, and authorize it to run. It seems IE is having some problems downloading.

Bewerkt door user633449 op