Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Since Friday, I can't get individual Facebook messages to load on Firefox.

  • 2 antwoorden
  • 6 hebben dit probleem
  • 11 weergaven
  • Laatste antwoord van estherde

estherde
estherde
more options

I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue?

I cleared cache and cookies, but that did not help.

I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue? I cleared cache and cookies, but that did not help.

Gekozen oplossing

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Clear the cache and the cookies from sites that cause problems (I know that you've already tried that).

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

estherde
estherde Vraageigenaar
more options

Gekozen oplossing

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

Bewerkt door estherde op