Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I cannot access online statements for my credit card account when using firefox, but have no problem when using safari.

more options

When I attempted to check the monthly statement for my credit card account and clicked on "See statement", the next screen that appeared, which was labeled Online Statement", was blank. In the past, I have never had any problems with this. When I checked with the bank that issued the credit card, the representative I spoke with said that it was a browser issue and that, since I was working on a Mac, I should try using Safari. When I switched to Safari, I had no problem bringing up my statement. But I would prefer to be able to use Firefox to obtain information like this, since it's the browser I always use.

When I attempted to check the monthly statement for my credit card account and clicked on "See statement", the next screen that appeared, which was labeled Online Statement", was blank. In the past, I have never had any problems with this. When I checked with the bank that issued the credit card, the representative I spoke with said that it was a browser issue and that, since I was working on a Mac, I should try using Safari. When I switched to Safari, I had no problem bringing up my statement. But I would prefer to be able to use Firefox to obtain information like this, since it's the browser I always use.

Alle antwoorden (1)

more options

Can you upgrade your browser to Firefox 12 and check?