Hi, Please also try this official site: https://www.mozilla.org/en-US/firefox/new/ If you are still getting the prompt, please create a screenshot of the problem you're seeing by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. You really help us to visualize the problem.