Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes - and the crash still happens in Safe Mode

  • 4 antwoorden
  • 21 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van user633449

more options
After updating to Firefox 14 it keeps on crashing, without any reason. This has happend sins 14.07.12, and if the problem isnt fiksed soon, I will start using another browser. Here are the last crahs-reports. http://crash-stats.mozilla.com/report/index/bp-337d1a02-f5f3-416b-8a0d-4f8f92120803 http://crash-stats.mozilla.com/report/index/bp-17a8195e-d866-4a9b-b3de-7029a2120803 http://crash-stats.mozilla.com/report/index/bp-a88b6560-03ed-4bc7-953b-ccfee2120803 http://crash-stats.mozilla.com/report/index/bp-91bb9717-76f6-419f-bb8d-db0962120803 http://crash-stats.mozilla.com/report/index/bp-c7a9dc06-c60e-4a2b-b9dc-532672120803

Alle antwoorden (4)

more options

Do you have bit defender installed? and if you disable it, does the problem go away?

more options

All of the crash reports have the same signature, for example:

https://crash-stats.mozilla.com/report/index/bp-17a8195e-d866-4a9b-b3de-7029a2120803 Firefox 14.0.1 Crash Report [@ StrChrIA ] 

.... which links to the related bug 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)

BitDefender security software can cause crashes, particularly in Firefox 14 (Firefox 15, in Beta at time of writing, reportedly crashes much less frequently). A recent BitDefender automatic update should have fixed the problem so, if you use this software, make sure that the relevant BdProvider.dll file is version 16.18.0.1406 (or above).

Ref: http://kb.mozillazine.org/Firefox_crashes#BitDefender

more options

my firefox crashes daily at the same time 2 pm. https://crash-stats.mozilla.com/report/index/bp-64adc9e2-53b8-47d5-8989-c59ed2121219 Here is a report

more options

Please start a new thread, this one is several months old and unrelated to your crash.