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When I download a photo from my email, the popup freezes. How can I fix it?

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jchu6485
jchu6485
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I tried to download a photo from my email. When I click on the download button a window pops up, but as soon as I click anywhere on the box. It freezes. How can I fix this?

I tried to download a photo from my email. When I click on the download button a window pops up, but as soon as I click anywhere on the box. It freezes. How can I fix this?

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dumdidadida
dumdidadida
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Hi,

You can try deleting the mimeTypes.rdf file in the Firefox Profile Folder after exiting Firefox. To open the profile folder via Firefox: Help (Alt + H) > Troubleshooting Information > Show Folder.

Firefox Profile Folder & Files

If the problem persists, please try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.

Managing profiles

Profiles Howto

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