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I cannot remember master password in order to delete having to use one. What do I do?

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Every time I open a new site, The box for Master Security Password pops up and I don't remember what it is. Therefore, I cannot delete it. What do I do?

Every time I open a new site, The box for Master Security Password pops up and I don't remember what it is. Therefore, I cannot delete it. What do I do?

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Rename or delete the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See "Troubleshooting":