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Firefox constantly crashing

  • 2 antwoorden
  • 4 hebben dit probleem
  • 7 weergaven
  • Laatste antwoord van cor-el

jhauser42
jhauser42
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I am having constant problems with Firefox crashing. I have tried uninstalling and reinstalling, removing my profile and completely starting from scratch but to no avail. The problem got really bad today to the point that Firefox is unusable, but I have had intermittent crashes over the past few weeks.

I have also tried installing old version back to 10.0, which is the oldest I have files for.

As has been asked for in other threads I am including some recent crash reports:

bp-6aea5dca-419d-49c9-aca7-9d7392130522 bp-c28002a8-632a-44e5-9128-1e8542130522 bp-8aa041af-647d-4b01-aa2f-35aad2130522 bp-36aaef74-db62-4d91-9e30-2cd8d2130521 bp-a9703f23-5a49-49f9-ab6f-c94e32130521

I am having constant problems with Firefox crashing. I have tried uninstalling and reinstalling, removing my profile and completely starting from scratch but to no avail. The problem got really bad today to the point that Firefox is unusable, but I have had intermittent crashes over the past few weeks. I have also tried installing old version back to 10.0, which is the oldest I have files for. As has been asked for in other threads I am including some recent crash reports: bp-6aea5dca-419d-49c9-aca7-9d7392130522 bp-c28002a8-632a-44e5-9128-1e8542130522 bp-8aa041af-647d-4b01-aa2f-35aad2130522 bp-36aaef74-db62-4d91-9e30-2cd8d2130521 bp-a9703f23-5a49-49f9-ab6f-c94e32130521

Alle antwoorden (2)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox.