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How can I fix that registering for a GoToMeeting webinar is not confirmed using Firefox but is confirmed using Safari?

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  • 1 heeft dit probleem
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  • Laatste antwoord van happycyclist

happycyclist
happycyclist
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When I registered for a GoToMeeting webinar using Firefox, the site did not send a confirmation e-mail with the registration information for the webinar. With the Safari browser on an iPhone, the site did send the confirmation e-mail. This has happened recently with another web site as well. How can I fix the problem? Thanks.

When I registered for a GoToMeeting webinar using Firefox, the site did not send a confirmation e-mail with the registration information for the webinar. With the Safari browser on an iPhone, the site did send the confirmation e-mail. This has happened recently with another web site as well. How can I fix the problem? Thanks.

Gekozen oplossing

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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Andrew
Andrew
  • Moderator
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Gekozen oplossing

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

happycyclist
happycyclist Vraageigenaar
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Thank you very much. Your suggestion worked perfectly!