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I'm receiving Oops, the system encountered a problem (#000) retrying in ___seconds, only it just keeps recycling and never connects.

sbtv03
sbtv03
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In my Gmail account, I am unable to send any messages. I get

oops, the system encountered a problem (#000) retrying in ___ seconds. Only it just keeps recycling and never connects. What is up? I need to be able to work.

In my Gmail account, I am unable to send any messages. I get oops, the system encountered a problem (#000) retrying in ___ seconds. Only it just keeps recycling and never connects. What is up? I need to be able to work.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I haven't seen that error, but here's some general advice on website problems:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove your Google cookies individually.

Then try reloading the page. Does that help?