Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Everytime i open firefox an add window comes up. It comes up on every page i goto. I cant get it turned off. what can I do?

  • 2 antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van kobe

wickedkilla
wickedkilla
more options

Everytime i open firefox a little window with an add pops up at the bottom of my screen. i cant close it it will only let me click on hide window. If i push hide window it just hides part of it. It comes up on every page that i go to. i have tried changeing my settings and checking my add-ons and i cannot make it to where it dosnt come up. Please help.

Everytime i open firefox a little window with an add pops up at the bottom of my screen. i cant close it it will only let me click on hide window. If i push hide window it just hides part of it. It comes up on every page that i go to. i have tried changeing my settings and checking my add-ons and i cannot make it to where it dosnt come up. Please help.

Alle antwoorden (2)

philipp
philipp
  • Moderator
more options

hello, this sounds like a problem possibly caused by adware/malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

kobe
kobe
more options

Check for malware with all programs.