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Recent upgrades prevent loging into Citibank, can you fix this?

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  • 3 hebben dit probleem
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  • Laatste antwoord van cor-el

CapitanJack
CapitanJack
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Attempts to login to Citibank.com give "We've had a problem processing your request." This error appears to be from FIrefox, not Citibank, as they have no record of attempted logins. I have cleared citibank cookies and that doesn't help.

Attempts to login to Citibank.com give "We've had a problem processing your request." This error appears to be from FIrefox, not Citibank, as they have no record of attempted logins. I have cleared citibank cookies and that doesn't help.

Alle antwoorden (3)

kobe
kobe
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Maybe its the new mixed content blocker?

Starting in Firefox 23, if a secure page includes certain types of insecure content, Firefox blocks the insecure content and a shield icon will appear in the address bar. See this article for more information about the new mixed content blocker: Mixed content blocking in Firefox

To temporarily allow the mixed content to be displayed:

  • Click the shield icon Mixed Content Shield in the address bar and choose Disable Protection on This Page from the dropdown menu.

Fx23MixedContentBlocker

To allow insecure content to be displayed in all secure pages, enter about:config in the address bar and double-click on this preference, to toggle it from true to false:

security.mixed_content.block_active_content

You can also use this add-on instead, to toggle the preference:

You may want to do this only for the current session, then reset the preference back to "true" and check back with the site to see whether it's been fixed, since this is a global setting that exposes you on all sites, not just the one you care about.

Let us know if this helps!

CapitanJack
CapitanJack Vraageigenaar
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That isn't the problem

cor-el
cor-el
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  • Top 10 Contributor
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This can be caused by corrupted cookies.

Clear the cache and only cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.