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Firefox crashes

  • 2 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

problymany
problymany
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I have uninstalled and reinstalled Firefox, checked plugins to make sure that they are up to date, I have also restarted Firefox in safe mode (plugins disabled) and the browser still crashes. There isn't really one thing that seems to trigger a crash. Sometimes Firefox will stay open for a few minutes, othertimes it crashes at start up.

Crash ID bp-e96054d1-336e-475c-a9c2-41e1e2131114

I have uninstalled and reinstalled Firefox, checked plugins to make sure that they are up to date, I have also restarted Firefox in safe mode (plugins disabled) and the browser still crashes. There isn't really one thing that seems to trigger a crash. Sometimes Firefox will stay open for a few minutes, othertimes it crashes at start up. Crash ID bp-e96054d1-336e-475c-a9c2-41e1e2131114

Alle antwoorden (2)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that this crash report is showing a rather high memory usage of 91%

  • System Memory Use Percentage: 91