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After upgrading I can't open any emails in my lotus notes

ddohm
ddohm
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I log into my work lotus notes email from my home using mail.mutualofomahabank.com. I have never had a problem in the past. It worked great. Now that I upgraded muy mozilla once into my lotus notes and go to open an email I get an error message and the email will not open. I had no trouble prior to upgrading. I tried to uninstall Mozilla and re-install, but the same version installs and the same problem happens. How do I fix this or revert back the the old version on Mozilla?

I log into my work lotus notes email from my home using mail.mutualofomahabank.com. I have never had a problem in the past. It worked great. Now that I upgraded muy mozilla once into my lotus notes and go to open an email I get an error message and the email will not open. I had no trouble prior to upgrading. I tried to uninstall Mozilla and re-install, but the same version installs and the same problem happens. How do I fix this or revert back the the old version on Mozilla?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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What is the error message that you get?

What versions of Firefox did you have before and after?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?