Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

New computer, Windows 8. T'bird started well. now freezing, re-install doesn't help, any ideas?

  • 4 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van christ1

timdw
timdw
more options

Have just started using a new computer with Windows 8 (ugh!). Firefox is wonderful has stopped all sorts of crud that seems to come wrapped with Explorer. I have loaded and set up Thunderbird (with 3 separate email accounts )which worked well for just under a day and is now mostly not responding, as well as not recognising the password for one account. (I can still lift mail on this through webmail). I have uninstalled and re-installed Thunderbird, but it just automatically re-loaded the addresses and failed to function. I have performed a free malware scan with bitdefender which says 'no problem', also have McAfee installed.

Any ideas? I would like to get this working as I worry that Windows provided solutions are increasingly used for information collection purposes.

Many thanks,

Timdw

Have just started using a new computer with Windows 8 (ugh!). Firefox is wonderful has stopped all sorts of crud that seems to come wrapped with Explorer. I have loaded and set up Thunderbird (with 3 separate email accounts )which worked well for just under a day and is now mostly not responding, as well as not recognising the password for one account. (I can still lift mail on this through webmail). I have uninstalled and re-installed Thunderbird, but it just automatically re-loaded the addresses and failed to function. I have performed a free malware scan with bitdefender which says 'no problem', also have McAfee installed. Any ideas? I would like to get this working as I worry that Windows provided solutions are increasingly used for information collection purposes. Many thanks, Timdw

Alle antwoorden (4)

Diego Victor
Diego Victor
more options

Hello,

First show the hidden files and folders:

The go to you profile and backup it:

Then create a new profile:

Now restore your backup in the new profile:

Also:

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Did you try to clear the cookies?

Also make sure that you allow Thunderbird in your security software (try to remove all rules and let the firewall ask again for permission).

timdw
timdw Vraageigenaar
more options

Many thanks for your response. The bad news is that I am having sch trouble adjusting to Windows 8 that I haven't been able to figure oit how to carry out the suggestions. The good news is that it is working at the moment. Rest assured that I appreciate your reply.

christ1
christ1
  • Top 25 Contributor
more options

Check this article.

McAfee Performance Issues