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I need my passwords and login details, back!

  • 2 odpowiedzi
  • 6 osób ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od the-edmeister

rkamiya
rkamiya
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i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!!

though, my bookmarks have been saved but all my passwords and login details where lost!

i only have my Sync Key but is now useless. As soon as i have updated my firefox this issue just happened. i cannot find my passwords and login details, please return them all!!!!! though, my bookmarks have been saved but all my passwords and login details where lost!

Wszystkie odpowiedzi (2)

Riyad Arefin
Riyad Arefin
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Read this , I've lost my Firefox Sync account information - What to do

Hope this will help.

the-edmeister
the-edmeister
  • Moderator
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Sorry, merely updating Firefox shouldn't have resulted in data being lost from an individual device. Data should stay on the PC thru the update process and Sync really shouldn't enter the picture.

Did you uninstall Firefox and then reinstall it? .Rather then doing an "update"? If so, did you use the uninstaller option to "remove all data and customizations"?

Any chance that you using the Master Password feature with the older version of Sync? If so, the new version of Sync doesn't synchronize bookmarks on devices where the Master Password is being used. But the bookmarks that where on that device previously wouldn't be affected - they should still be on that device and should work properly. That would only affect data being sent to or from the Sync server.