Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

I cannot open firefox 35.

  • 2 odpowiedzi
  • 1 osoba ma ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od miekev

more options

I have a Mac OS-X10.9.4. with firefox 34. Each time I open ff, I am asked to download 35. And I do, and restart firefox. But each time I am back to version 34, and get asked again, and again... 35 will download (shows up in my downloads folder), click on it to load, seems to work, but still I am back at 34. 35 doesn't show up anywhere, in Applications folder.

I have a Mac OS-X10.9.4. with firefox 34. Each time I open ff, I am asked to download 35. And I do, and restart firefox. But each time I am back to version 34, and get asked again, and again... 35 will download (shows up in my downloads folder), click on it to load, seems to work, but still I am back at 34. 35 doesn't show up anywhere, in Applications folder.

Wybrane rozwiązanie

Hello miekev, please try to download and install firefox, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (2)

more options

Wybrane rozwiązanie

Hello miekev, please try to download and install firefox, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

more options

I did succeed ahead of receiving a reply. But it seems it was because of one small obscure step: after downloading and dragging the orange logo into the applications folder, I was apparently also supposed to press Control AND click on the blue window and then click 'eject Firefox'. Seems strangely obscure but I now have FF35 and won't be bothered by requests to upgrade. Thank you.