That could be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

• http://www.trusteer.com/support/rapport-installation-links
• http://www.trusteer.com/support/report-problem
• http://www.trusteer.com/support/submit-ticket

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

• Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

• http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

• Bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

That seems to have worked. Thanks.

I have this problem as well, and as a result I lost a whole bunch of my tabs and I don't know how to get them back.

Hi AngieYaz

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

• [start a new thread]
• [/kb/Using+the+Troubleshooting+Informatio...]

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

See:

• https://support.mozilla.org/kb/Mozilla+Crash+Reporter
• http://kb.mozillazine.org/Mozilla_Crash_Reporter