I can't update my password to receive messages
I recently changed my password on my mail server (123-reg) and now Thunderbird won't download any new messages. I removed the saved passwords and restarted Thunderbird. I sent an email and it prompted me to put in my password, which I did, and the email sent fine. However, it won't let me access the inbox (even older messages) and it won't prompt me to put in a password for incoming mail. I restarted Thunderbird and my computer and it still has the same issue. I have had problems with memory and harddrive space on my computer recently if that makes any difference. I would really like to get back to having all of my emails in one place rather than half on TB and half on my browser, so if anyone can help, that would be great. I have Windows 7 and I just updated to TB 38 and still having the same issues.
Wszystkie odpowiedzi (5)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Application Basics
Name: Thunderbird Version: 38.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150608103712 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.123-reg.co.uk:110, plain, passwordCleartext
OUTGOING: smtp.123-reg.co.uk:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 266240
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.0.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c9549175-77fd-4f62-ada8-f5dfe34cd14
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1434026996
places.history.expiration.transient_current_max_pages: 34991
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0116
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.2932
Driver Date: 12-12-2012
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS Util
3.18.1
3.18.1
NSS SSL
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS S/MIME
3.18.1 Basic ECC
3.18.1 Basic ECC
I will guess as 123 really do not explain their setting in any way.
I sat through their tutorial video and in that leaved that they use SSL for their IMAP account. T^hey do not mention that in their general settings and they appear to have skipped over POP entirely.
So here is a guess.
Tools menu (alt+T) > account settings > server settings and change the connection security to SSL/TLS (that is what they use for IMAP. and port 993 as that is the SSL port for Secure (SSL) connection. See if that works at all. It might not as I am guess.
Another guess is disable any password aching software you might have like Nortons Vault and disable email scanning in your anti virus.
Thanks but that didn't work. Sorry you had to sit through that video. I'm thinking, would it work if I just uninstalled TB and then reinstalled it? If that's the case, I need to know how to export all of my emails so I have them somewhere. I don't know if I need to put this as a new question or not.
No point uninstalling as your mail and settings are not touched by the process.
More useful might be to try the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.