Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Firefox crashes

  • 4 odpowiedzi
  • 1 osoba ma ten problem
  • 20 wyświetleń
  • Ostatnia odpowiedź od philipp

JVanW
JVanW
more options

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Wybrane rozwiązanie

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

Przeczytaj tę odpowiedź w całym kontekście 👍 1

Wszystkie odpowiedzi (4)

FredMcD
FredMcD
more options

Product Firefox Version 43.0.3 Build ID 20151223140742 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86

Signature banksafe.dll

Banksafe.dll = G Data Security Software

Disable or check for updates.

Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it.

philipp
philipp
  • Moderator
more options

Wybrane rozwiązanie

hi, this seems to be a crash with banksafe.dll (that's a module from your gdata av-software) involved - it's probably best to contact gdata's support about this issue as well...

in the meantime you might want to go back to firefox 43.0.2 and disable auto-updates for the moment in the firefox menu ≡ > options > advanced > update section, until there is a better solution available. here is the download directory for firefox 43.0.2, please pick the right language code: http://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

JVanW
JVanW Zadający pytanie
more options

Fred, I do not have nvidia's network access manager or forceware installed. but thanks!

I will try going back to the older version of firefox you recommended, Philipp

philipp
philipp
  • Moderator
more options

hey again, in the meantime there are different solutions available: Firefox 43.0.3 startup crash with G DATA security software