Can you offer more info about the image signature?

How did you create the signature ? Did you do this : How to create signature with image.

• click on 'Write' to open new write message
• Select all formatting even if already auto selected by default settings.
• Type signature eg: Regards and name
• 'Insert' > 'Image'
• Select: 'Attach this image to the message'
• click on 'Choose file' button
• locate an image you created that has been saved in a folder on your computer eg: Documents\Signature Folder - not saved in any Thunderbird folder.

• Click on 'Open' - Image should be shown in the small 'Image preview' box.
• Select: 'Don't use alternate text' or type in 'alternate text'

Adjust the dimensions of image to suit

• Click on 'Dimensions' tab
• Select: 'Custom size' and 'Constrain'
• Change width to eg: 200 pixels - Height is auto adjusted

Set image to be a clickable link (if required)

• Click on 'Link' tab
• Enter url: eg: http://www.anje.co.uk
• Click on 'OK' to insert the image.

• Save file to a folder on computer. You will need to select "HTML Files" in the "Save as type" list box. It must be saved as HTML file.
• Close the Write window.

Attach the HTML signture file:

• Tools > Account Settings of mail account
• Select ; 'Attach the signature frm a file instead'
• Clickon 'Choose' button
• locate the html signature file and click on 'Open'
• Click on 'OK'

Are you able to send emails with signature to everyone else except the one person? Do you send in both html and Plain Text? check here: 'Tool' > 'Options' > 'Composition' > General' tab

• click on 'Send Options' button
• select: 'Send the message in both Plain Text and HTML'
• click on OK
• click on OK

I presume the co-worker is in your Thunderbird address book. Check this:

• click on 'Address Book'
• select the address book with co-worker as contact
• double click on the contact to open Edit contact window.
• 'Contacts' tab
• 'Prefers to receive messages formatted as ; select 'Unknown' and this will send both types in the email.
• click on OK
• close Address Book.

Did you need to make any alterations to contact details? Does your co-worker also use Thunderbird to read emails - if no, then what does she use...webmail...Outlook etc?

I create the signature by going Tools>Account Settings>Attach the signature from a file instead. I am not creating a signature each time in an email. I want it to be automatic. Does it need to be HTML? PNG? JPEG?

My co-worker is the only one who doesn't receive additional attachments. Example: if I put a PDF and a JPG in there, if the signature is in the email, those attachments won't send. I checked the Address Book to make sure it was UNKNOWN.

My co-worker is using the mail that comes with Windows 10. After doing some trial-and-error, we figured out the signature was the problem.

You have attached a HTML file correctly.

But...Did you create that HTML file using the method I stated above.? Did you create the html file in a Thunderbird Write window or did you use some other software ?

Could you send me a test email, so I can check the coding. Email: mail at anje dot co dot uk

We also tried this:

Ashley Miller
Local Search Specialist


29445 Beck Rd
Ste A-203
Wixom, MI 48393
P: 248.684.0500 x100
F: 248.684.5191

Sorry - I tried to paste the code. We used a and text in case the entire picture came across as malicious script with text in the photo. It didn't work.

I didn't use the Write Window. I went into Tools>Account Settings. That is where the signature is stored.

I just sent the test email

re :I didn't use the Write Window. I went into Tools>Account Settings. That is where the signature is stored.

We do not seem to be on the same wave length :)

In 'Tools' > 'Account Settings' you can either use the 'Signature text': text box to insert a simple signature OR you choose 'Attach the signature from a file instead'

If you attached a file: I now know that you did not follow the usual method of creating a HTML file using Thunderbird Write window, because you would have instantly known what I was referring to. So, did you either create a HTML file ? or are you simply adding a jpg image which contains all the info? Is that image stored on your computer?

Sorry, but i've not received any emails from you. Email: mail at anje dot co dot uk. Or go to this website page and get email address in top right corner. http://www.anje.co.uk

How widespread is this problem? For example:

• Is your co-worker using the same version of Thunderbird you are?

• If you send yourself the same message, can you see the attachments? How about if you send it to other co-workers, can they see the attachments?

Received email and it all looks as intended.

Q: Is that image actually stored on your computer? I'm wondering if it is stored elsewhere like in cloud storage etc?

Send email to co-worker with signature but do not attach an attachments. When co-worker receives email with signature: Does she see the image or does she get a broken image with red 'X' ?

The signature is on my desktop. The co-worker sees the signature but she can't see any other attachments such as a word doc, PDF, or image. When the signature is removed, she can see the other attachments. She has never seen my signature with an attachment added. It is just blank.