Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

My browser was hijacked by a program called Safe Search. I tryed uninstalling it from the control panel and add on list, but i was unsuccess. Help me please.

  • 2 odpowiedzi
  • 2 osoby mają ten problem
  • 3 wyświetlenia
  • Ostatnia odpowiedź od pedro99

more options

The program is not on my control panel, or in my add on list. Most websites say to remove it from there, but in my case I can't find it anywhere. It controls my toolbar and homepage, even if I set www.google.com as default. If I make a search it will search something completely different.

The program is not on my control panel, or in my add on list. Most websites say to remove it from there, but in my case I can't find it anywhere. It controls my toolbar and homepage, even if I set www.google.com as default. If I make a search it will search something completely different.

Wybrane rozwiązanie

hello, that sure sounds like an issue with adware/malware that is active on your device. please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Przeczytaj tę odpowiedź w całym kontekście 👍 2

Wszystkie odpowiedzi (2)

more options

Wybrane rozwiązanie

hello, that sure sounds like an issue with adware/malware that is active on your device. please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

thank you so much for your help philipp !!