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Inbox unable to read content problem.

  • 1 odpowiedź
  • 2 osoby mają ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od christ1

ajetlim
ajetlim
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Hi, I have this inbox problem hope you can resolve for me.

When the inbox show the sender email on the thunderbirds main pages, i was able to see the content at first. However, if i click to view other mail and later go back to the same mail, the content was blank only left the attachment and this also happen to the other mail. I can only see the sender name but can't see the content. I tried to repair the mail, but after repair all those mail that can't see the content were all deleted.

This is the second time i encountered this. The previous time, i have to deleted the thunderbirds and reinstalled it.

Kindly help me as there are email that my customer send for request was all gone.

Thank you.

Ajet

Hi, I have this inbox problem hope you can resolve for me. When the inbox show the sender email on the thunderbirds main pages, i was able to see the content at first. However, if i click to view other mail and later go back to the same mail, the content was blank only left the attachment and this also happen to the other mail. I can only see the sender name but can't see the content. I tried to repair the mail, but after repair all those mail that can't see the content were all deleted. This is the second time i encountered this. The previous time, i have to deleted the thunderbirds and reinstalled it. Kindly help me as there are email that my customer send for request was all gone. Thank you. Ajet

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christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

This is the second time i encountered this. The previous time, i have to deleted the thunderbirds and reinstalled it.

This is a problem with your profile. Thunderbird saves personal information such as messages, passwords and user preferences in a set of files called a "profile", which is stored in a separate location from the Thunderbird program files. Re-installing the application does not change a thing on the profile.