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the confirmation email we sent to ******* was returned and we've locked your account to protect your firefox data

  • 1 odpowiedź
  • 1 osoba ma ten problem
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  • Ostatnia odpowiedź od McCoy

HPIT
HPIT
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I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?

I was creating a firefox account for a new user but made the mistake of attempting to create it before the email account was created so I got the confirmation email error that the account is now locked. The email address is created now and I would like to complete the setup of the firefox account. Can the confirmation email be resent and the account unlocked?

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McCoy
McCoy
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Hello HPIT,

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

And scroll down to the section :

"You have received a message that your account has been locked"

Fingers crossed that it won't fail again after you've waited about 24 hours .....