Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

How can I retrieve subfolders in Archive that have simply disappeared?

  • 3 odpowiedzi
  • 1 osoba ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od MrTK1951

more options

I have several sub folders under Archive. Some of these, not all, have suddenly disappeared. I have not deleted them. I have searched for some of the emails but can't find them. Why, & how, could these folders & emails have disappeared & how can i retrieve them?

I have several sub folders under Archive. Some of these, not all, have suddenly disappeared. I have not deleted them. I have searched for some of the emails but can't find them. Why, & how, could these folders & emails have disappeared & how can i retrieve them?

Wybrane rozwiązanie

Why, & how, could these folders & emails have disappeared

Anti-virus software corrupting Thunderbird mail files is often the culprit. Beyond that see http://kb.mozillazine.org/Disappearing_mail

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

how can i retrieve them?

Check whether the corresponding mail files of the lost folders still contain you mail. Mail files are stored in the Thunderbird profile. Look for files without a file extension. To find your profile see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

If there's no data left you can only restore them from a backup created prior to the incident.

Przeczytaj tę odpowiedź w całym kontekście 👍 1

Wszystkie odpowiedzi (3)

more options

Wybrane rozwiązanie

Why, & how, could these folders & emails have disappeared

Anti-virus software corrupting Thunderbird mail files is often the culprit. Beyond that see http://kb.mozillazine.org/Disappearing_mail

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

how can i retrieve them?

Check whether the corresponding mail files of the lost folders still contain you mail. Mail files are stored in the Thunderbird profile. Look for files without a file extension. To find your profile see https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

If there's no data left you can only restore them from a backup created prior to the incident.

more options

Many thanks for all the helpful info, particularly regarding Profiles. Yes, I did find my folders OK.

more options

I have used Thunderbird for years on both Mac and PC. I create folders for specific emails and filters to move the emails into. Recently all of my sub-folders are disappearing on both Mac (10.13.6) and Windows 10 (latest version). I see the folders in the Subscribe but selecting the folder does nothing. In most cases Subscribe will not even select the folders.

I don't know what has happened to a once very good software application but I have decided to scrap it and find something else.