Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

can't sign in. Phone was wiped along with 2FA codes

  • 1 odpowiedź
  • 1 osoba ma ten problem
  • 41 wyświetleń
  • Ostatnia odpowiedź od cor-el

more options

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes. Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Wszystkie odpowiedzi (1)

more options

I don't think that is is possible to get access to this account without 2FA recovery codes. So you likely will have to setup a new account and make sure to backup the recovery codes and/or backup the (decoded) QR code. I don't know whether recovery keys would allow access in this case.