Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

firefox focus app not working

  • 4 odpowiedzi
  • 4 osoby mają ten problem
  • 6 wyświetleń
  • Ostatnia odpowiedź od Paul

more options

The firefox focus app for android keeps closing down. This has been going on for over a week even after uninstalling reinstalling

The firefox focus app for android keeps closing down. This has been going on for over a week even after uninstalling reinstalling

Wszystkie odpowiedzi (4)

more options

Hi

Is this happening with a particular web page?

more options

It’s happening before I even go to a web page. As soon as I turn on Norton VPN I get an error message that reads: “Sorry. Firefox Focus had a problem and crashed. Send crash report to Mozilla.” When I turn off Norton VPN Firefox Focus works just fine. This has only been happening the last couple of weeks. Prior to this I never had a problem. I’ve been using Firefox Focus and Norton VPN for many months. I have uninstalled and reinstalled the Firefox Focus app many times but the problem remains. The Android phone I’m using is a Samsung Galaxy S8 with all the latest updates. Thanks, Rick

more options

All websites don't open when using vpn

more options

Hi

This does not sound like an issue with Firefox Focus for Android, but does sound like an issue with the VPN that you have installed.

I recommend checking with the support team for the VPN to make sure that it is configured correctly.