Problem receiving messages
Hi, I am Cristian Grava. I am using Thunderbird since a long time ago but since yesterday I didn't receive anymore my messages from yahoo (I tried with gmail but I have the same problem). I am using a pop.mail.yahoo.com, with port 995, SSL/TLS as I used since a long time ago. The status of Thunderbird is "Connected to pop.mail.yahoo.com ..." but nothing happens (usually ask me to introduce my password and after that downloads the messages but now nothing). Please help me to solve the problem. Thank you and have a nice day, Cristian Grava
Wszystkie odpowiedzi (6)
What is your anti-virus software?
Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
My anti-virus software is ESET Nod32 Antivirus. The troubleshooting information is in Romanian because I'm using Thunderbird in Romanian. I hope that you can handle it:
Informații de bază despre aplicație
Nume: Thunderbird Versiune: 38.5.0 Agent de utilizator: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0 Dosar de profil: Arată dosarul
(Unitate de disc locală) ID-ul de compilare al aplicației: 20151221142744 Module activate: about:plugins Configurația versiunii compilate: about:buildconfig Utilizare memorie: about:memory
Conturi de corespondență și discuții account1: INCOMING: account1, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: mail.uoradea.ro:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Rapoarte de eroare
Suplimente Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Preferințe importante modificate
Nume: Valoare
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ff966df7-cc8e-469b-832a-8c7c78b4b4e mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1606585135 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 9 print.printer_Adobe_PDF.print_paper_height: 11.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 1 print.printer_Adobe_PDF.print_paper_width: 8.00 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 1515870810 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 0.90 print.printer_Adobe_PDF.print_shrink_to_fit: false print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 print.printer_HP_LaserJet_1020.print_bgcolor: false print.printer_HP_LaserJet_1020.print_bgimages: false print.printer_HP_LaserJet_1020.print_colorspace: print.printer_HP_LaserJet_1020.print_command: print.printer_HP_LaserJet_1020.print_downloadfonts: false print.printer_HP_LaserJet_1020.print_duplex: 1515870810 print.printer_HP_LaserJet_1020.print_edge_bottom: 0 print.printer_HP_LaserJet_1020.print_edge_left: 0 print.printer_HP_LaserJet_1020.print_edge_right: 0 print.printer_HP_LaserJet_1020.print_edge_top: 0 print.printer_HP_LaserJet_1020.print_evenpages: true print.printer_HP_LaserJet_1020.print_footercenter: print.printer_HP_LaserJet_1020.print_footerleft: &PT print.printer_HP_LaserJet_1020.print_footerright: &D print.printer_HP_LaserJet_1020.print_headercenter: print.printer_HP_LaserJet_1020.print_headerleft: &T print.printer_HP_LaserJet_1020.print_headerright: &U print.printer_HP_LaserJet_1020.print_in_color: true print.printer_HP_LaserJet_1020.print_margin_bottom: 0.5 print.printer_HP_LaserJet_1020.print_margin_left: 0.5 print.printer_HP_LaserJet_1020.print_margin_right: 0.5 print.printer_HP_LaserJet_1020.print_margin_top: 0.5 print.printer_HP_LaserJet_1020.print_oddpages: true print.printer_HP_LaserJet_1020.print_orientation: 0 print.printer_HP_LaserJet_1020.print_page_delay: 50 print.printer_HP_LaserJet_1020.print_paper_data: 9 print.printer_HP_LaserJet_1020.print_paper_height: 11.00 print.printer_HP_LaserJet_1020.print_paper_name: print.printer_HP_LaserJet_1020.print_paper_size_type: 0 print.printer_HP_LaserJet_1020.print_paper_size_unit: 1 print.printer_HP_LaserJet_1020.print_paper_width: 8.00 print.printer_HP_LaserJet_1020.print_plex_name: print.printer_HP_LaserJet_1020.print_resolution: 1515870810 print.printer_HP_LaserJet_1020.print_resolution_name: print.printer_HP_LaserJet_1020.print_reversed: false print.printer_HP_LaserJet_1020.print_scaling: 0.90 print.printer_HP_LaserJet_1020.print_shrink_to_fit: false print.printer_HP_LaserJet_1020.print_to_file: false print.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_top: 0
My anti-virus software is ESET Nod32 Antivirus. The Troubleshooting Information is in Romanian because I'm using Thunderbird in Romanian. I hope you can handle it:
Informații de bază despre aplicație
Nume: Thunderbird Versiune: 38.5.0 Agent de utilizator: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0 Dosar de profil: Arată dosarul
(Unitate de disc locală) ID-ul de compilare al aplicației: 20151221142744 Module activate: about:plugins Configurația versiunii compilate: about:buildconfig Utilizare memorie: about:memory
Conturi de corespondență și discuții account1: INCOMING: account1, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: mail.uoradea.ro:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Rapoarte de eroare
Suplimente Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Preferințe importante modificate
Nume: Valoare
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ff966df7-cc8e-469b-832a-8c7c78b4b4e mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1606585135 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 9 print.printer_Adobe_PDF.print_paper_height: 11.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 1 print.printer_Adobe_PDF.print_paper_width: 8.00 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 1515870810 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 0.90 print.printer_Adobe_PDF.print_shrink_to_fit: false print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 print.printer_HP_LaserJet_1020.print_bgcolor: false print.printer_HP_LaserJet_1020.print_bgimages: false print.printer_HP_LaserJet_1020.print_colorspace: print.printer_HP_LaserJet_1020.print_command: print.printer_HP_LaserJet_1020.print_downloadfonts: false print.printer_HP_LaserJet_1020.print_duplex: 1515870810 print.printer_HP_LaserJet_1020.print_edge_bottom: 0 print.printer_HP_LaserJet_1020.print_edge_left: 0 print.printer_HP_LaserJet_1020.print_edge_right: 0 print.printer_HP_LaserJet_1020.print_edge_top: 0 print.printer_HP_LaserJet_1020.print_evenpages: true print.printer_HP_LaserJet_1020.print_footercenter: print.printer_HP_LaserJet_1020.print_footerleft: &PT print.printer_HP_LaserJet_1020.print_footerright: &D print.printer_HP_LaserJet_1020.print_headercenter: print.printer_HP_LaserJet_1020.print_headerleft: &T print.printer_HP_LaserJet_1020.print_headerright: &U print.printer_HP_LaserJet_1020.print_in_color: true print.printer_HP_LaserJet_1020.print_margin_bottom: 0.5 print.printer_HP_LaserJet_1020.print_margin_left: 0.5 print.printer_HP_LaserJet_1020.print_margin_right: 0.5 print.printer_HP_LaserJet_1020.print_margin_top: 0.5 print.printer_HP_LaserJet_1020.print_oddpages: true print.printer_HP_LaserJet_1020.print_orientation: 0 print.printer_HP_LaserJet_1020.print_page_delay: 50 print.printer_HP_LaserJet_1020.print_paper_data: 9 print.printer_HP_LaserJet_1020.print_paper_height: 11.00 print.printer_HP_LaserJet_1020.print_paper_name: print.printer_HP_LaserJet_1020.print_paper_size_type: 0 print.printer_HP_LaserJet_1020.print_paper_size_unit: 1 print.printer_HP_LaserJet_1020.print_paper_width: 8.00 print.printer_HP_LaserJet_1020.print_plex_name: print.printer_HP_LaserJet_1020.print_resolution: 1515870810 print.printer_HP_LaserJet_1020.print_resolution_name: print.printer_HP_LaserJet_1020.print_reversed: false print.printer_HP_LaserJet_1020.print_scaling: 0.90 print.printer_HP_LaserJet_1020.print_shrink_to_fit: false print.printer_HP_LaserJet_1020.print_to_file: false print.printer_HP_LaserJet_1020.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_1020.print_unwriteable_margin_top: 0
Same problem up in Canada - ESET + Thunderbird + POP = Email dead.
I added an exclusion in ESET (Internet / Email Scanner) to exclude thunderbird.exe and now email is flowing again.
Thunderbird Versiune: 38.5.0
Time to upgrade? The latest release version is 78.5.1. https://www.thunderbird.net/
My anti-virus software is ESET Nod32 Antivirus.
According to ESET forums, you should temporarily disable SSL filtering until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf
The problem is being reported by dozens of users. https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/
The version I'm using is the last one in Romanian ("Thunderbird is up to date").
I solved the problem creating another new account in Thunderbird using the same settings as in my account (pop.mail.yahoo.com, with port 995, SSL/TLS) using the same user name and I noticed that for this new account everything works very good. Then I tried with my old account and I noticed that works very good too and after that I deleted the new accont and everything works very good.
Thank you for your good intentions.