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When I try to access my chewy.com account, I get an error message from Firefix that says it will never be able to complete it.

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I have asked Chewy.com to fix the problem and they tried but it didn't work. I am not the only one having this problem trying to access their Chewy account. I can get into the website but can't do anything associated with my account or the error message comes up.

I have asked Chewy.com to fix the problem and they tried but it didn't work. I am not the only one having this problem trying to access their Chewy account. I can get into the website but can't do anything associated with my account or the error message comes up.

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Hi

Please can you attach a screenshot of an error message to a reply to this thread. This will help us to better understand what you are seeing.

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The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.  

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I did not change anything at all. I just tried to access Chewy and got this message for weeks now. I can look at the Chewy website but when I try to do anything with my account, I get the message.

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What level of enhanced tracking protection do you have set in Firefox for Android?

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Um....nothing? I am tech illiterate. I have had Firefox for a long time. Decades. I do have Webroot antivirus. I do as little messing with technicalities as possible. I am off the grid with the slowest satellite internet they seem to be able to provide. Thanks, Paul, Joyce