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when i try to load certain page, the system crashed and the bottom panel states " stopped" but when I close and open firefox again,it can't and I get this message that says my firefox is still running and to open the browser i need to restart the compu

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AnonymousUser
AnonymousUser
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while browsing suddenly the system crashed and the bottom panel says " stopped".When closed and re-opened, I got a prompt that says firefox is still running and i have to close to open again or have to restart the computer but it doesn't work

This happened

Every time Firefox opened

== just happened

while browsing suddenly the system crashed and the bottom panel says " stopped".When closed and re-opened, I got a prompt that says firefox is still running and i have to close to open again or have to restart the computer but it doesn't work == This happened == Every time Firefox opened == just happened

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Wikiwide
Wikiwide
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You get message "firefox is still running" and computer restart doesn't help you. Try the advice below.

Make sure Firefox isn't running (end firefox.exe process in Task Manager or restart computer)

Find your profile folder

C:\Documents and Settings\USERNAME\Application Data\Mozilla\Firefox\Profiles\xxxxxxxx.default

find file "parent.lock" in it and delete it (the file is empty, its function is to signify to Firefox whether it's already open or not).

Then try to open Firefox again. Will it start or not? What will it say?