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After using Firefox to open and log on to hotmail, I cannot open the Inbox in hotmail. This is occurring on two different computers. Please advise. I can get the inbox using Internet Explorer.

  • 2 odpowiedzi
  • 64 osoby mają ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od jodzeee

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After using Firefox to open and log on to Hotmail, I cannot open the Inbox in Hotmail. This is occurring on two different computers. Please advise. I can get the inbox after using Internet Explorer to open Hotmail.

After using Firefox to open and log on to Hotmail, I cannot open the Inbox in Hotmail. This is occurring on two different computers. Please advise. I can get the inbox after using Internet Explorer to open Hotmail.

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-> Clear Cookies & Cache

-> Clear the Network Cache

-> Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Also try the suggestions mentioned in the following articles:

Check and tell if its working.


Plugins Updates

-> Your Flash plugin is quite older. You need to update it.

-> Your Java plugin is quite older. You need to update it.

-> Update All your Firefox Plugins

When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

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My mom had this problem, but it didn't occur on my computer. I upgraded her from version 3.x to v8 but it didn't help.

By going through the troubleshooting steps listed above (thanks mha007!), I narrowed it down to the Adblock Plus extension. However, that seemed weird since we both have it installed, so I dug a little deeper and within the Adblock Plus Preferences (under the Tools menu in Firefox), she had an exception for http://bl165w.blu165.mail.live.com/default.aspx (or something like that). I unchecked that and it's back to normal for mom.

She owes me dinner or chocolate chip cookies (or both).

Hope this provides a fix for others as well!