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I can not install the next updat after 7.0.1 because the update program thinks that another version of Firefox is running.

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Scadamgr
Scadamgr
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I am running Windows 7 Professional and Firefox 7.0.1. When the system tries to automatically instal the next Firefox update, I get the following message: "The update could not be installed. Please make sure that there are no other copies of Firefox running on your computer, and then restart Firefox." I get the same result if I try to install the update using the "Help" option. What's wrong??

I am running Windows 7 Professional and Firefox 7.0.1. When the system tries to automatically instal the next Firefox update, I get the following message: "The update could not be installed. Please make sure that there are no other copies of Firefox running on your computer, and then restart Firefox." I get the same result if I try to install the update using the "Help" option. What's wrong??

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cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.