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I get a message that says "your firefox profile can't be opened, it may be missing or inaccessible. I also can't download it unless in safe mode.

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ladylana
ladylana
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I have no idea how to create a new profile, The links that the other people say to go to do nothing for me. Where is the profile wizard? So I get that message when i try to open it and it started after that last update my HP went through. I can't even download a new firefox, but i was able to uninstall and reinstall while in safe mode. Do i have a virus or am i just not very computer smart here...HELP!!!!

I have no idea how to create a new profile, The links that the other people say to go to do nothing for me. Where is the profile wizard? So I get that message when i try to open it and it started after that last update my HP went through. I can't even download a new firefox, but i was able to uninstall and reinstall while in safe mode. Do i have a virus or am i just not very computer smart here...HELP!!!!

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cor-el
cor-el
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: