Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

if i want to open firefox the browser opens but it instantly becomes black, i can close or minimize it but it still remains black

  • 2 odpowiedzi
  • 1 osoba ma ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od jay25

jay25
jay25
more options

firefox worked perfectly al these year, but suddenly it just became black when i open the browser. just for a couple of seconds the browser shows everything but than it becomes black. i can minimize and close it but nothing happens. i tried clicking anywhere but no results, please help

firefox worked perfectly al these year, but suddenly it just became black when i open the browser. just for a couple of seconds the browser shows everything but than it becomes black. i can minimize and close it but nothing happens. i tried clicking anywhere but no results, please help

Wybrane rozwiązanie

hello jay25, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (2)

philipp
philipp
  • Moderator
more options

Wybrane rozwiązanie

hello jay25, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

jay25
jay25 Zadający pytanie
more options

i want to thank you for your feedback, this was very helpfull, the problem is solved and firefox works perfect!! thank you so much!