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Firefox crashes

  • 2 odpowiedzi
  • 3 osoby mają ten problem
  • 14 wyświetleń
  • Ostatnia odpowiedź od cor-el

sirdavidowen
sirdavidowen
more options

when i open firefox it lets me use it for a hr sometimes if that then crashes, only been like it a week or so, other than that has been ok, getting realy frustrating now. helppppppppppp

when i open firefox it lets me use it for a hr sometimes if that then crashes, only been like it a week or so, other than that has been ok, getting realy frustrating now. helppppppppppp

Wszystkie odpowiedzi (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 12.0 r0
  2. Shockwave Flash 11.8 r800

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\