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Firefox Sync fail without the old device.

  • 2 odpowiedzi
  • 1 osoba ma ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od Charmesal

Charmesal
Charmesal
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Hello community. I need some help with my Sync account for Firefox. Recently my laptop got stolen and therefor I lost all my data. I setup sync on my old laptop and let it sync my settings, tabs, extensions etc.

But now when I try to log in on my new device it asks for my encryption key. I don't have that anymore. There is an option that says "I lost my old device" and when I click on it, I can see that in the settings screen behind it my settings and account are displayed but the "Next" button is grayed out. I really need my tabs back.

Hello community. I need some help with my Sync account for Firefox. Recently my laptop got stolen and therefor I lost all my data. I setup sync on my old laptop and let it sync my settings, tabs, extensions etc. But now when I try to log in on my new device it asks for my encryption key. I don't have that anymore. There is an option that says "I lost my old device" and when I click on it, I can see that in the settings screen behind it my settings and account are displayed but the "Next" button is grayed out. I really need my tabs back.

Wybrane rozwiązanie

Sorry, without having a 2nd device on that Sync account to allow "pairing" and not having the Recovery Key, you can't connect to the Sync server to retrieve your data.

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the-edmeister
the-edmeister
  • Moderator
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Wybrane rozwiązanie

Sorry, without having a 2nd device on that Sync account to allow "pairing" and not having the Recovery Key, you can't connect to the Sync server to retrieve your data.

Charmesal
Charmesal Zadający pytanie
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Thanks for the quick reply. I guess next time I just need to backup the Sessionstore.js.