This is for a special URL that starts with

connectagent:// 

instead of with

http://

is that right?

Two thoughts:

(1) Could you try changing a setting for your Garmin plugin. Here's what I mean:

Open the Add-ons page using either:

• Ctrl+Shift+a
• orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins.

Find your Garmin plugin change "Ask to Activate" to "Always Activate".

Your system information seems to list two different versions of a similarly named plugin. I'm not sure whether that is causing a problem.

(2) Does Garmin's documentation specify any extra steps to set up Firefox, other than installing its add-ons?

I had two plug ins the same, I disabled one of them. Still have the same problem and I can't find any other info. More help please :(

Hi grranchgirl, so you have one set to "Always Activate" and one set to "Never Activate"?

I'm not sure whether the terms "modern" and "classic" mean anything to you, but there is a thread on Garmin's forums that might be useful -- it's very long and I didn't read all of it.

https://forums.garmin.com/showthread.php?79956-Modern-Garmin-Connect-mostly-doesn-t-work-in-both-Firefox-and-Chrome&p=330634#post330634

Thanks so much for your help, I don't know what I will do when they stop using classic but maybe they will have that all sorted by then :)