Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

How do I uninstall a pirated version and load a good version from your site.

  • 4 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por FredMcD

more options

I thought that I was on an official Mozilla/Firefox website but apparently I was not. The FF I loaded immediately disabled pop-up control. Every second there were adds popping up from all sides. As fast as I got rid of them they reappeared. It looked like the program was taking over my computer. I ran my security scan and it did not find anything malicious on my computer. So I went back to IE which I hate and I have this bad version stuck on my computer. It will not delete in the control panel (which you probably already know!) So how do I scrub it away?

I thought that I was on an official Mozilla/Firefox website but apparently I was not. The FF I loaded immediately disabled pop-up control. Every second there were adds popping up from all sides. As fast as I got rid of them they reappeared. It looked like the program was taking over my computer. I ran my security scan and it did not find anything malicious on my computer. So I went back to IE which I hate and I have this bad version stuck on my computer. It will not delete in the control panel (which you probably already know!) So how do I scrub it away?

Solução escolhida

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

Or if you need a different localized version: https://www.mozilla.org/en-US/firefox/all/

Ler esta resposta no contexto 👍 2

Todas as respostas (4)

more options

Solução escolhida

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

Or if you need a different localized version: https://www.mozilla.org/en-US/firefox/all/

more options

Open the computers control panel and check Uninstall Programs.

Download Firefox Full Installer For All languages And Systems {web link}

more options

FredMcD, the OP mentioned that he cannot uninstall it in control panel and the link you posted was already mentioned by CoryMH over six hours ago.

more options

Here is something you can try. Start the Computer in safe mode. Using a file browser, remove the bad directory. Then run the programs listed above to find anything left behind.