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firefox won't load any pages, including home page

shannon61885
shannon61885
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Yesterday, I turned on my computer, Firefox was already open (don't remember what the tabs were) and I kept getting error messages. It wasn't a stop script message, but something similar. I force restarted the computer, because ctrl-alt-del wasn't functioning. When the computer booted up again, I tried to open Firefox, and got a blank grey screen, and nothing else. I restarted again, I uninstalled and reinstalled, I ran a virus scan, and am still only getting the grey screen. IE works, but have no idea how to fix this.

Yesterday, I turned on my computer, Firefox was already open (don't remember what the tabs were) and I kept getting error messages. It wasn't a stop script message, but something similar. I force restarted the computer, because ctrl-alt-del wasn't functioning. When the computer booted up again, I tried to open Firefox, and got a blank grey screen, and nothing else. I restarted again, I uninstalled and reinstalled, I ran a virus scan, and am still only getting the grey screen. IE works, but have no idea how to fix this.

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Do you think Firefox might have updated to Firefox 33, which was released on Tuesday?

That release turns out not to be compatible with some older graphics card/chipset drivers, and can result in a solid black or white window; or maybe gray?

For a temporary workaround and more information on updating your Intel software, see this thread: https://support.mozilla.org/questions/1025438