Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

I have downloaded Firefox but it will not open. I have tried several times to install and then uninstall, but it still does not work.

  • 3 respostas
  • 2 têm este problema
  • 4 visualizações
  • Última resposta por FredMcD

more options

We used to use Firefox..but for whatever reason it stopped opening. We uninstalled it and we found that the old version of Firefox would open but it would straight away update to the new version and then the problems would begin again and it would not open.

We used to use Firefox..but for whatever reason it stopped opening. We uninstalled it and we found that the old version of Firefox would open but it would straight away update to the new version and then the problems would begin again and it would not open.

Solução escolhida

Using another browser, download the FULL installer from Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer.

Ler esta resposta no contexto 👍 1

Todas as respostas (3)

more options

Solução escolhida

Using another browser, download the FULL installer from Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer.

more options

Great it worked! Thank you very much!

helenwilb said

We used to use Firefox..but for whatever reason it stopped opening. We uninstalled it and we found that the old version of Firefox would open but it would straight away update to the new version and then the problems would begin again and it would not open.
more options

Great to hear. Now open the Programs folder and remove the OLD folders. Good Luck.