Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Signed up for FFsync and now cannot get in, have asked for an email to change pw 3 times - no answer HELP!

  • 1 resposta
  • 5 têm este problema
  • 1 visualização
  • Última resposta por Roland Tanglao

joanluebbe
joanluebbe
more options

I signed up for Firefox Sync and now I am having trouble getting in because I mistakenly asked to set a "master" password for all platforms. I did not get a message that my password was not acceptable, but it's the only thing I can think of that may be wrong because I have continually put in the password I set this morning. I have requested a link to change my password 3 times now and have received nothing. I'm caught in a loop that wants a password from me, but then tells me it is incorrect, but I can't ask for a"set a new password" without the old password - which apparently I typed incorrectly because I can't get signed in. HELP me - I just want to delete Firefox Sync - it has cost me over two hours today - no time for this!

I signed up for Firefox Sync and now I am having trouble getting in because I mistakenly asked to set a "master" password for all platforms. I did not get a message that my password was not acceptable, but it's the only thing I can think of that may be wrong because I have continually put in the password I set this morning. I have requested a link to change my password 3 times now and have received nothing. I'm caught in a loop that wants a password from me, but then tells me it is incorrect, but I can't ask for a"set a new password" without the old password - which apparently I typed incorrectly because I can't get signed in. HELP me - I just want to delete Firefox Sync - it has cost me over two hours today - no time for this!

Todas as respostas (1)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi joanluebbe


  1. Just to be 100% clear you have: followed the steps in this article to reset your Firefox Account password right? https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
  2. And the troubleshooting tips in this article don't help right? https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
  3. Have you tried resetting your master password ? https://support.mozilla.org/en-US/kb/using-master-password-firefox-android
  4. Perhaps removing the Android device from sync by following this article's instructions will help: https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync#w_remove-an-android-device-from-firefox-sync_2
  5. If the above don't help please let us know your Android phone or tablet model (e.g. HTC One, Samsung S5) and your Android version (e.g. 4.4 kitkat, 4.1-3 jellybean)

Cheers! ...Roland

Modificado por Roland Tanglao a