We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Web pages never appear.

  • 1 resposta
  • 6 têm este problema
  • 6 visualizações
  • Última resposta por guigs

more options

Loading bar completes and browser indicates that the page has loaded, but everything remains blank. Samsung Galaxy S4 (Android 4.4.4). I never noticed this problem until a few days ago. I can't check my "About Firefox" page because that page won't load either, but the app browser indicates I am running version 36.0.2. Chrome works fine.

Loading bar completes and browser indicates that the page has loaded, but everything remains blank. Samsung Galaxy S4 (Android 4.4.4). I never noticed this problem until a few days ago. I can't check my "About Firefox" page because that page won't load either, but the app browser indicates I am running version 36.0.2. Chrome works fine.

Todas as respostas (1)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.


Did this help you with your problems? Please let us know!