Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

My folders disappeared, how do I get them back?

  • 2 respostas
  • 5 têm este problema
  • 3 visualizações
  • Última resposta por Bob

JGus
JGus
more options

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks

Todas as respostas (2)

Bob
Bob
more options

JGus said

Hi, I just downloaded Thunderbird. I downloaded all my emails and organized them into folders. After restarting Thunderbird, all the folders/emails are gone. Where did they go and how do I get them back? Some of the emails are very important. Thanks
Bob
Bob
more options

By organized folders, are you saying you made new folders in TB, either under inbox or under local folders? Do the folders show and are empty when you re-open TB or are they gone? If they do not show, go to top and click on "view". From the drop down menu, choose "folders" and the pop out menu, "all". Hopefully the will now show for you. If not and you deleted the items from your server, then I'm afraid they may be gone. You have the option to retain them for an unspecified time on your server in TB, tools/account settings/server settings and should have the same option from the online account.